3 Way Calling

Talk to 2 other people at the same time. Save time by not having to make two separate calls.

Extension to Extension Dialing

Quickly ring somebody across the office or even in another office by just entering their extension. Saves time.

Call Park

Park a call for pickup by a designated user

Call Pickup

Answering a call that was parked for you.

Call Pickup from User Defined Slot

Answering a call that was parked in a user defined slot.

Ringing Extension Pickup

Answer any ringing extension from your own phone. Perfect for when the admin or other staff members are on vacation but you don’t want business to slow down.

External Call Log

View thorough data including dates, times, duration, users, extensions dialed, and the final action of both incoming and outgoing calls from every extension.

Tenant DID Routing Setting

Unlimited Calling

Never worry about exceeding call limits again with unlimited calling.

Voicemail to Email

Have your voicemails converted to emails so you can quickly read them on your cell phone while on the go.

Barge-In

Enter a conversation between two other parties by barging in.

Music On Hold

Improve the customer experience by playing pleasant music while calls are on hold.

Fax To Email

Turn your Fax into a Email quickly and easily.

Email To Fax

Turn your Emails into a Fax quickly and easily.

Ring Groups

Set up grouping where all available phones in a department will ring. This helps calls get answered faster if a call does not need to go to a particular person.

Video Calling

Access to video calling through the app and chrome extension.

Whisper

You can talk to staff/agents while they are on the line without the person on the other end hearing them. This is commonly used in call centers for training purposes.

Spy

Listen to in progress phone calls without anybody knowing. Perfect for training staff on proper customer support techniques.

3 Way Calling

Talk to 2 other people at the same time. Save time by not having to make two separate calls.

Extension to Extension Dialing

Quickly ring somebody across the office or even in another office by just entering their extension. Saves time.

Call Park

Park a call for pickup by a designated user

Call Pickup

Answering a call that was parked for you.

Call Pickup from User Defined Slot

Answering a call that was parked in a user defined slot.

Ringing Extension Pickup

Answer any ringing extension from your own phone. Perfect for when the admin or other staff members are on vacation but you don’t want business to slow down.

External Call Log

View thorough data including dates, times, duration, users, extensions dialed, and the final action of both incoming and outgoing calls from every extension.

Tenant DID Routing Setting

Unlimited Calling

Never worry about exceeding call limits again with unlimited calling.

Voicemail to Email

Have your voicemails converted to emails so you can quickly read them on your cell phone while on the go.

Barge-In

Enter a conversation between two other parties by barging in.

Music On Hold

Improve the customer experience by playing pleasant music while calls are on hold.

Fax To Email

Turn your Fax into a Email quickly and easily.

Email To Fax

Turn your Emails into a Fax quickly and easily.

Ring Groups

Set up grouping where all available phones in a department will ring. This helps calls get answered faster if a call does not need to go to a particular person.

Video Calling

Access to video calling through the app and chrome extension.

Whisper

You can talk to staff/agents while they are on the line without the person on the other end hearing them. This is commonly used in call centers for training purposes.

Spy

Listen to in progress phone calls without anybody knowing. Perfect for training staff on proper customer support techniques.

Unconditional/ Universal

forward incoming calls to an internal extension or an outside number.

Busy Forward

Forward a call to another line if the current line is busy.

No Answer/Forward

Forward calls to another number when there is no answer.

Selective Forward

Select which calls get forwarded. Base this off a predefined list of numbers???

Absent/Unavailable Forward

Forward calls to somebody else when the current caller is absent or unavailable.

Time Based Forward

Route your calls to different places automatically based on time of the day and/or day of the week.

Shift Based Forward

Forward your calls based on work shifts.

Break In

Set yourself back available after break. This is also a good way for managers

Break Out

Forward your calls when it is time for break so no calls are missed.

Queue Login/Logout

A call queue is a group in which incoming calls are automatically distributed among participating agents.

Intercom

Turn all of the phones in your office into an intercom. A great feature for schools, large companies, or anybody who needs to make company-wide announcements.

Customized Greetings

Set up customized welcome greetings to greet your callers. Your greetings don’t have to be limited to voicemail and auto-attendants—create a custom message to use at any point in your call.

Paging

Paging allows users to quickly reach another colleague by communicating over the two-way speakerphone without waiting for a ring.

Direct Inward System Access

This is a VIP type service for callers. If they generally speak to the same person set up an automatic push directly to that users line.

Blind/Attended Transfer

Transfer calls to other phones and choose to either notify the recipient first or not.

Voicemail (Direct or Remote Access)

virtual voicemail system is stored in the cloud, allowing you to access it over the internet from your email, smart device, or any outside line.

Dial Number Anonymously

Call another number and hide your contact information from the receivers’ caller ID.

Call And Fax From Same Line

Allows you to use a single phone line in order to make or receive calls and also to send faxes.