3 Way Calling

Talk to 2 other people at the same time. Save time by not having to make two separate calls.

Extension to Extension Dialing

Quickly ring somebody across the office or even in another office by just entering their extension. Saves time.

Call Park

Park a call for pickup by a designated user

Call Pickup

Answering a call that was parked for you.

Call Pickup from User Defined Slot

Answering a call that was parked in a user defined slot.

Ringing Extension Pickup

Answer any ringing extension from your own phone. Perfect for when the admin or other staff members are on vacation but you don’t want business to slow down.

External Call Log

View thorough data including dates, times, duration, users, extensions dialed, and the final action of both incoming and outgoing calls from every extension.

Tenant DID Routing Setting

Unlimited Calling

Never worry about exceeding call limits again with unlimited calling.

Voicemail to Email

Have your voicemails converted to emails so you can quickly read them on your cell phone while on the go.

Barge-In

Enter a conversation between two other parties by barging in.

Music On Hold

Improve the customer experience by playing pleasant music while calls are on hold.

Fax To Email

Turn your Fax into a Email quickly and easily.

Email To Fax

Turn your Emails into a Fax quickly and easily.

Ring Groups

Set up grouping where all available phones in a department will ring. This helps calls get answered faster if a call does not need to go to a particular person.

Video Calling

Access to video calling through the app and chrome extension.

Whisper

You can talk to staff/agents while they are on the line without the person on the other end hearing them. This is commonly used in call centers for training purposes.

Spy

Listen to in progress phone calls without anybody knowing. Perfect for training staff on proper customer support techniques.

IVR/Auto Attendant

Greet callers with a customized message and send them to the right extension. Perfect for getting customers where they need to go quicker.

Call Recording

All calls can be recorded. Perfect for monitoring customer service quality in a call center or as a training tool for team members.

Conference

Easily host a conference call with up to ten attendees. Attendees can be scheduled to join the call or can join without reservations. Conference calls can also be recorded.

Mobile App

Our FlexVone mobile app allows you to conduct business on the go from any device. Never miss a call again.

Selective Acceptance

Accept calls coming to you from a specific number This feature allows you to direct calls immediately to your extension, bypassing all call options, auto-attendants, and gates (whitelisting).

Selective Rejection

Blocking/Blacklisting of numbers. Once a number has been blacklisted, all calls from that number will be automatically rejected.

Chrome Extension

Use the Chrome extension hooked to our app in order to make and receive calls from your computer.

Call Queues

– Improve customer service by dropping calls into queues so callers know exactly where they are in line.

Intercom Dialing

With intercom you can reach any colleague in any office and announce calls, visitors, and deliver quick live voice messages from your desk phone.

Conference Bridge

Easily host a conference call with up to ten attendees. Attendees can be scheduled to join the call or can join without reservations. Conference calls can also be recorded.

Do Not Disturb

Set your phone to not receive any calls (like silent mode)

Call Last Dialed/Received

Allows a user to redial the last number called or received. Connect quickly with one click.

Dial-By-Name

Stop guessing what an employee’s number or extension is. Find their extension using only their name in the convenient dial by name directory.

Enable Extension DND

DO Not Disturb.

Instant Messaging

Use the FlexVone app to send instant messages while on the go.

Custom Caller ID Tagging

Tag certain numbers with a custom tag that you make up.

CRM Integration

Integrate your phone system into any of the major CRM systems like Salesforce, Infusionsoft, Hubspot, Zoho and more.

Click-to-Call

Dial programmed numbers by pressing 1 or 2 digit codes. Dial the 1 to 2 digit code to connect with your most important or most called contacts.

Call Screening

Screen out unwanted calls.

Find Me

Find Me rings multiple phones in multiple locations until one is answered. Program the paths for your simultaneous ring and call forwarding to follow when you use this function.

Follow Me

Route your calls to any phone you want so you never miss a call again.

Unconditional/ Universal

forward incoming calls to an internal extension or an outside number.

Busy Forward

Forward a call to another line if the current line is busy.

No Answer/Forward

Forward calls to another number when there is no answer.

Selective Forward

Select which calls get forwarded. Base this off a predefined list of numbers???

Absent/Unavailable Forward

Forward calls to somebody else when the current caller is absent or unavailable.

Time Based Forward

Route your calls to different places automatically based on time of the day and/or day of the week.

Shift Based Forward

Forward your calls based on work shifts.

Break In

Set yourself back available after break. This is also a good way for managers

Break Out

Forward your calls when it is time for break so no calls are missed.

Queue Login/Logout

A call queue is a group in which incoming calls are automatically distributed among participating agents.

Intercom

Turn all of the phones in your office into an intercom. A great feature for schools, large companies, or anybody who needs to make company-wide announcements.

Customized Greetings

Set up customized welcome greetings to greet your callers. Your greetings don’t have to be limited to voicemail and auto-attendants—create a custom message to use at any point in your call.

Paging

Paging allows users to quickly reach another colleague by communicating over the two-way speakerphone without waiting for a ring.

Direct Inward System Access

This is a VIP type service for callers. If they generally speak to the same person set up an automatic push directly to that users line.

Blind/Attended Transfer

Transfer calls to other phones and choose to either notify the recipient first or not.

Voicemail (Direct or Remote Access)

virtual voicemail system is stored in the cloud, allowing you to access it over the internet from your email, smart device, or any outside line.

Dial Number Anonymously

Call another number and hide your contact information from the receivers’ caller ID.

Call And Fax From Same Line

Allows you to use a single phone line in order to make or receive calls and also to send faxes.