Talk to 2 other people at the same time. Save time by not having to make two separate calls.
3 Way Calling
Quickly ring somebody across the office or even in another office by just entering their extension. Saves time.
Extension to Extension Dialing
Park a call for pickup by a designated user
Call Park
.png)
Answering a call that was parked for you.
Call Pickup
Answering a call that was parked in a user defined slot.
Call Pickup from Designated Slot
Answer any ringing extension from your own phone. Perfect for when the admin or other staff members are on vacation but you don’t want business to slow down.
Ringing Extension Pickup
Answer calls going to a designated ring group even if you are not part of that group. Perfect if you want to answer calls coming into your sales ring group before or after hours.
Ringing Ext.
Pickup from Group
View thorough data including dates, times, duration, users, extensions dialed, and the final action of both incoming and outgoing calls from every extension.
External Call Log
Talk to 2 other people at the same time. Save time by not having to make two separate calls.
Tenant DID Routing Setting
Never worry about exceeding call limits again with unlimited calling.
Unlimited Calling
Have your voicemails converted to emails so you can quickly read them on your cell phone while on the go.
Voicemail to Email
.png)
Enter a conversation between two other parties by barging in.
Barge-In
Improve the customer experience by playing pleasant music while calls are on hold.
Music On Hold
Turn your Fax into a emails quickly and easily.
Fax To Email
.png)
Turn your Emails into a Fax quickly and easily.
Email To Fax
.png)
Set up grouping where all available phones in a department will ring. This helps calls get answered faster if a call does not need to go to a particular person.
Ring Groups
Access to video calling through the app and chrome extension.
Video Calling
You can talk to staff/agents while they are on the line without the person on the other end hearing them. This is commonly used in call centers for training purposes.
Whisper
Listen to in progress phone calls without anybody knowing. Perfect for training staff on proper customer support techniques.
Spy
Greet callers with a customized message and send them to the right extension. Perfect for getting customers where they need to go quicker.
IVR/Auto Attendant
All calls can be recorded. Perfect for monitoring customer service quality in a call center or as a training tool for team members.
Call Recording
.png)
Our FlexVone mobile app allows you to conduct business on the go from any device. Never miss a call again.
Conference
Talk to 2 other people at the same time. Save time by not having to make two separate calls.
Mobile App
Accept calls coming to you from a specific number This feature allows you to direct calls immediately to your extension, bypassing all call options, auto-attendants, and gates (whitelisting).
Selective Acceptance
Blocking/Blacklisting of numbers. Once a number has been blacklisted, all calls from that number will be automatically rejected.
Selective
Rejection
Use the Chrome extension hooked to our app in order to make and receive calls from your computer.
Chrome Extension
Improve customer service by dropping calls into queues so callers know exactly where they are in line.
Call Queues
.png)
With intercom you can reach any colleague in any office and announce calls, visitors, and deliver quick live voice messages from your desk phone.
Intercom Dialing
Easily host a conference call with up to ten attendees. Attendees can be scheduled to join the call or can join without reservations. Conference calls can also be recorded.
Conference Bridge
Set your phone to not receive any calls (like silent mode)
Do Not Disturb
allows a user to redial the last number called or received. Connect quickly with one click.
Call Last Dialed/Received
.png)
Stop guessing what an employee’s number or extension is. Find their extension using only their name in the convenient dial by name directory.
Dial-By-Name
DO Not Disturb.
Enable Extension DND
.png)
Use the FlexVone app to send instant messages while on the go.
Instant Messaging
Tag certain numbers with a custom tag that you make up.
Custom Caller ID Tagging
.png)
See What Others Are Saying About FlexVone
Integrate your phone system into any of the major CRM systems like Salesforce, Infusionsoft, Hubspot, Zoho and more.
CRM Integration
Dial programmed numbers by pressing 1 or 2 digit codes. Dial the 1 to 2 digit code to connect with your most important or most called contacts.
Click-to-Call
Screen out unwanted calls.
Call Screening
Find Me rings multiple phones in multiple locations until one is answered. Program the paths for your simultaneous ring and call forwarding to follow when you use this function.
Find Me
.png)
Route your calls to any phone you want so you never miss a call again.
Follow Me
forward incoming calls to an internal extension or an outside number.
Time Conditions (14 Options)
.png)
forward incoming calls to an internal extension or an outside number.
+Unconditional/Universal
Forward a call to another line if the current line is busy.
+Busy Forward
Forward calls to another number when there is no answer.
+No Answer / Forward
Select which calls get forwarded. Base this off a predefined list of numbers???
+Selective Forward
Forward calls to somebody else when the current caller is absent or unavailable.
+Absent/ Unavailable Forward
Route your calls to different places automatically based on time of the day and/or day of the week.
+Time Based Forward
Forward your calls based on work shifts.
+Shift Based Forward
Set yourself back available after break. This is also a good way for managers without time clocks to monitor breaks.
+Break In
Forward your calls when it is time for break so no calls are missed.
+Break Out
A call queue is a group in which incoming calls are automatically distributed among participating agents.
+Queue Login/Logout
.png)
With intercom you can reach any colleague in any office and announce calls, visitors, and deliver quick live voice messages from your desk phone
Intercom
.png)
Set up customized welcome greetings to greet your callers. Your greetings don’t have to be limited to voicemail and auto-attendants—create a custom message to use at any point in your call.
Customized Greetings
.png)
Paging allows users to quickly reach another colleague by communicating over the two-way speakerphone without waiting for a ring.
Paging
This is a VIP type service for callers. If they generally speak to the same person set up an automatic push directly to that users line.
Direct Inward System Access
Transfer calls to other phones and choose to either notify the recipient first or not.
Blind/Attended Transfer
virtual voicemail system is stored in the cloud, allowing you to access it over the internet from your email, smart device, or any outside line.
Voicemail (Direct or Remote Access)
Talk to 2 other people at the same time. Save time by not having to make two separate calls.
Dial Number
Anonymously
Allows you to use a single phone line in order to make or receive calls and also to send faxes.
Call And Fax From Same Line
.png)